FAQs

General Questions

1. What is Exclusively Amoura?

Exclusively Amoura is a jewelry brand specializing in fade and tarnish-resistant pieces, designed for everyday wear without losing their shine or durability.

2. What materials do you use in your jewelry?

Our pieces are crafted from high-quality, tarnish-resistant materials such as stainless steel, gold-filled, and gold-plated metals, ensuring long-lasting beauty.

3. Is your jewelry hypoallergenic?

Yes! Our jewelry is designed to be skin-friendly and is free from common allergens like nickel, making it safe for sensitive skin.

Orders & Shipping

4. How can I place an order?

You can place an order directly through our website or via our Instagram & TikTok shop. Stay tuned for exclusive drops and promotions!

5. Do you offer international shipping?

No, unfortunately at the moment we do not offer international shipping. For details on shipping times, costs, and policies, please refer to our Shipping Policy Page

6. How long does shipping take?

For the most accurate details, please check our Shipping Policy Page.

7. Do you accept returns or exchanges?

No, all sales are final. We do not accept returns or exchanges. Please review product details carefully before purchasing.

Jewelry Care & Maintenance

8. How do I take care of my jewelry?

To maintain the shine and longevity of your jewelry, avoid contact with harsh chemicals, perfumes, and lotions. Store your pieces in a dry place when not in use. Also EVERY order gets a FREE jewelry polishing cloth.

9. Can I wear my jewelry in water?

Yes! Our jewelry is fade and tarnish-resistant, making it safe for occasional water exposure. However, to extend its lifespan, we recommend drying it after exposure to water.

Customization & Special Requests

10. Do you offer custom or personalized jewelry?

Yes, we have options.

  1. Custom Picture Locket necklaces
  2. Custom Beaded Name Necklaces and Bracelets

11. Can I request a specific size or length for a piece?

At this time, our pieces come in standard sizes, but we plan to introduce more options in the future.

Payments & Promotions

12. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and select buy-now-pay-later options.

13. Do you offer discounts or promotions?

Yes! We frequently run promotions and offer exclusive discounts to our Instagram followers and email subscribers. Be sure to follow us for updates!

14. Do you offer free shipping?

Yes! We offer free shipping over $100+ automatically.